Terms of service

Effective date: January 1, 2026

OVERVIEW

Welcome to www.mieuxliving.com or www.mieuxliving.ca. This website is operated by GROUPE MIEUX Inc. Throughout the site, the terms “MIEUX, we”, “us”, and “our” refer to GROUPE MIEUX Inc. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree, you may not access the website or use any services.

Any new features added to the store will also be subject to these Terms. We may update or modify these Terms at any time by posting changes on our site. Continued use of the site after changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc., which provides the online e-commerce platform enabling us to sell products to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or territory of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for illegal or unauthorized purposes. You must not transmit viruses, malware, or destructive code. Any breach will result in immediate termination of your access.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service if we believe a customer is engaging in fraudulent, abusive, or unlawful activity, or is otherwise violating these Terms. Any such decision will comply with applicable consumer protection laws.

You understand that your content (excluding credit card information) may be transferred unencrypted over networks. Credit card information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information on our site is accurate, complete, and current. However, information may occasionally contain inaccuracies or omissions. Any such errors will be corrected as soon as they are identified.

The material on this site is provided for general information. You agree that it is your responsibility to monitor changes to the site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products may change without notice. We may modify or discontinue any product or service at any time. We will not be liable for such modifications except to the extent required by applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products may be available exclusively online. These products may have limited quantities and are subject to return or exchange according to our Exchange & Refund Policy.

We make every effort to display accurate images and colours, but we cannot guarantee that your device’s display will be exact.

We reserve the right to limit sales of our products or Services, including limiting sales exclusively to Québec and Ontario, Canada.

We may discontinue products at any time.

Furniture-Specific Notices

By purchasing from us, you acknowledge and agree that:

Natural wood varies in grain, colour, texture, and tone. These variations are normal and not considered defects.
Dimensions may vary slightly due to hand-finishing.
Some furniture items require assembly. You are responsible for following all assembly instructions.
Shipping timelines are estimates only and may vary depending on freight carrier availability.

Legal Warranty Notice (Québec and Ontario)

Our products are covered by legal warranties ensuring that they are durable for a reasonable period, free from hidden defects, and fit for normal use. These warranties apply automatically under the Québec Consumer Protection Act and applicable Canadian consumer laws.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per customer or per order.

If we modify or cancel an order, we may attempt to notify you using the contact information you provided.

You agree to provide accurate, complete, and current purchase and account information.

Please review our Exchange & Refund Policy for detailed return instructions.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” without warranties or endorsements. Use of optional tools is at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Third-party links may direct you to websites not affiliated with us. We are not responsible for third-party content, products, or services. Please review third-party policies before engaging in transactions.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

Any comments or materials you send us may be used without restriction.

We may monitor, edit, or remove content that we determine to be unlawful, offensive, or in violation of these Terms.

You agree that your comments will not violate the rights of others or contain harmful content.

You are solely responsible for your submissions.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

While we make every effort to provide accurate information on our site, errors or inaccuracies may occur in product descriptions, pricing, promotions, shipping charges, transit times, or availability.

If we discover an error after you place an order, we will contact you as soon as possible. Depending on the situation, we may:

Correct the error and fulfill your order at the correct price,
Offer you an alternative product or option, or
Cancel your order and issue a full refund.

We reserve the right to update information on our site at any time without prior notice, but we will always act in accordance with applicable Canadian and Québec consumer protection laws.

SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content for unlawful purposes, violating intellectual property rights, transmitting viruses, collecting personal information, spamming, scraping, or interfering with website security.

We may terminate your use of the Service for prohibited activities.

SECTION 13 – WARRANTIES AND LIMITATION OF LIABILITY

Our products and services are subject to the legal warranties provided under the laws of Québec and Ontario, including the Québec Consumer Protection Act. These warranties ensure that the goods you purchase are durable for a reasonable length of time, free from hidden defects, and fit for normal use.

To the fullest extent permitted by law, GROUPE MIEUX Inc. is not liable for indirect, incidental, or consequential damages arising from use of the website or products. This limitation does not apply where such exclusions are prohibited, including in cases of gross negligence, personal injury, hidden defects, or failure to deliver a product in accordance with the contract.

Nothing in these Terms affects your legal rights as a consumer.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless GROUPE MIEUX Inc. and its officers, employees, partners, and service providers from claims arising from your breach of these Terms or violation of laws or third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found unenforceable, the remaining Terms will continue in full force.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by you or us. You may terminate by discontinuing use of the site.

If you violate these Terms, we may terminate your access without notice. You remain liable for all charges incurred before termination.

SECTION 17 – FORCE MAJEURE

GROUPE MIEUX Inc. shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure is caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, strikes, labor disputes, transportation or carrier issues, government actions, pandemics, or other unforeseeable events.

In such cases, we may suspend or delay the affected obligations, including delivery timelines, and will make reasonable efforts to resume performance as soon as possible.

SECTION 18 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us and supersede any prior agreements.

SECTION 19 – GOVERNING LAW, CHANGES, AND CONTACT INFORMATION

These Terms of Service and any related agreements are governed by the laws of the Province of Québec and the applicable laws of Canada.

We may update or modify these Terms at any time by posting the changes on this website. Your continued use of the site after changes are posted constitutes acceptance of those changes. You can review the most current version of the Terms at any time on this page.

To contact us with any questions or concerns in connection with these Terms or the Site, or to provide any notice under these Terms to us, please email or write to us at:

GROUPE MIEUX Inc.
745 Rue Ottawa
Montréal, QC, H3C 1R8
info@mieuxliving.com